Free and Promotional Shipping Offer Information
For free shipping promotions, or on orders totaling $75 or more before sales tax is applied where the ship to address is within the contiguous 48 states (Excludes Alaska & Hawaii) will receive free economy ground shipping (5-8 business days depending on your location).
Excluded in these shipping offers are all orders where the shipping address is international, APO/FPO or non-contiguous US including Alaska, Hawaii and Puerto Rico. Additionally orders for saddles, wine or other alcoholic beverage and over-sized orders are not eligible for free or discounted shipping. Offer is not valid on a previous purchases. This promotional offer may be modified or terminated at anytime without notice. Free shipping offer is limited to in-stock items only.
Shipping InformationIn stock items are ready for immediate delivery please allow 24 to 48 hours for processing before your order ships. On Monday-Friday, orders received before 3:00 pm (CST) are shipped the same day. Orders received after 3:00 pm will be shipped the following day. Orders will be sent ground service in the continental United States unless you paid for priority shipping.
PFI is not responsible for delivered packages left by the shipping company that have been picked up at your address by someone else without your approval or potentially stolen. So in this case if your package tracking number shows delivered by the shipping company and the package was left at an apartment door or front porch and can't be found PFI is not responsible to reimburse for this type of lost package
"Factory Direct Ship" items are sent directly to you from the manufacturer. Factory Direct ship items are shipped ground shipping and take 6 - 14 days for delivery. You can choose 2 or 3-day shipping but we are not able to control the exact day the manufacturer ships the order so these delivery times are not guaranteed and are non-refundable.
All of our saddles are shipped UPS Ground unless the customer requests a different method of shipping. Saddles are packaged in a sturdy saddle box and insured for the purchase price. The price to ship a saddle UPS Ground is $42 - $45 in the contiguous 48 states. If you wish to have your saddle shipped by another carrier besides UPS, or outside the contiguous 48 states or international please contact our customer service department at 1-800-222-4734 for a quote.We do have rush shipping methods available for saddles price and options are displayed in checkout.
Oversized / Bulk / Heavy Orders
Orders containing large quantities and/or bulky or heavy items require additional shipping charges.
We do ship international. On international orders we provide a shipping quote after the order is placed a customer service rep will email you with a quote for shipping your order. Due to government regulations there are some exotic skin boots we can't ship to some countries. You will need to pay duty or customs fees when your package arrives. Please check with your local authorities for more information on these charges.
PFI is Missouri's Largest Western Store and America's premier western clothier. We offer a large selection of western clothing, western belts, buckles, western gifts and lifestyle items! In our cowboy boot section we carry a wide selection of work boots, riding boots, basic dress boots, exotics and unique handcrafted styles of cowboy boots. We have a large selection of sales and tack online and stock over 800 saddles in stock at our western store location.
Our Address: 2816 South Ingram Mill Road Springfield, MO 65804
Store Hours: Monday-Saturday (9am-7pm) & Sunday (11am-5pm).
Internet Customer Service Hours: Monday-Friday from 9am-5pm (CDT).
Phone and Order Inquiries: If you would like to order over the phone or have any questions, please contact us at 1-800-222-4734.
When you place an order with PFI, you will receive an e-mail confirmation that we have received your order within 24 hours (excluding weekends/holidays). If you have any service related questions, please do not hesitate to contact us at [email protected].