Exchanges & Returns

Refund and Return Policy

PFI Western Store is committed to making sure that you are satisfied with your order! You can exchange or return any merchandise within 120 days of your purchase as long as it has not been worn, altered, product has original tags, a copy of your receipt is enclosed, and there is a brief note explaining why you returned your items.. Reimbursement will be made by the original method of payment. Customer pays the return shipping costs for items sent back for exchange or refund. Original shipping and handling charges are not refundable. If order is returned after 120 days new items may be considered for exchange or store credit only.

Boots may only be exchanged or returned only if the outsole are unscratched, clean and the boots are in as-new condition. When trying on boots, be sure to walk in carpeted areas/ indoors until you are sure that your boots fit correctly. Do not scuff the bottoms of the soles

Return/Exchange Form

Please send all returns to:

PFI Western Store
Attn: Internet Department
2816 South Ingram Mill Road
Springfield, MO 65804

Print Return/Exchange Form

PFI Saddle Return Policy:

New saddles may be returned for a full credit refund, excluding shipping charges and insurance, within 30 days. We do encourage riding a new saddle for at least 2-4 hours to ensure that it fits the horse and rider. Saddle must be returned in new condition and must be returned with no damage.